It seems that “former” Jet Blue employee, Steven Slater, shoveled about as much crap as one can take in 20 years in the airline business. As you’ve probably heard by now, this all escalated to a dramatic reaction by Mr. Slater in response to a non-compliant passenger. Apparently the passenger failed to listen to the instructions by Mr. Slater to remain seated until the plane completed taxing. Furthermore, as the passenger retrieved a bag from storage, the luggage struck Mr. Slater in the head. After an exchange of expletives, Mr. Slater helped himself to a cold beer then jumped down the emergency exit slide to head home for the day. Wow, that’s going out in style. It’s similar to Fred Flintstone sliding down the dinosaur after 8 hours of pounding rocks. It probably felt good.
We’ve all had rough days – where we’ve wanted to take matters into our own hands. That’s exactly what Steven Slater did. He was fed up with the nonsense, spoke his mind, grabbed a refreshing beverage, and then stormed out. Maybe his behavior was extreme, but it seems that many people can relate. Steven is instantly becoming an internet sensation for his efforts. His Facebook page already has 50,000 fans. Clearly people understand his frustration.
Whether you agree with Steven’s reaction or not, most people have witness an irate customer who just doesn’t listen. They seem to annoy everyone around them. It’ll be interesting to see how Jet Blue responds to this issue. While I don’t know the specific details, I must admit, it’s pretty entertaining. We’ll all be watching to see how much support and money will be raised for Steven.