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December 2, 2014

1 Minute Advice: Email Remains Old Faithful for Marketers

  • Posted By : Mark Didas/
  • 0 comments /
  • Under : Brand development, Business advice, Direct Marketing, Email

Reports of the death of email are greatly exaggerated. Email continues to outperform other marketing channels, according to the Direct Marketing Association (DMA). The DMA reports in its 2013 Statistical Fact Book that last year emails produced an ROI of 4,300 percent, earning over $42 for every dollar spent on email.

The big difference is the growth of mobile email. For the first time, 51 percent of all email opens were via mobile devices. Mobile data traffic grew 81 percent during the year.

The 2014 Email Marketing Metrics Report from emailing firm Mailer Mailer showed that average open rates increased in 2013 over the previous year, even though clickthrough rates were lower. The report makes this important observation about mobile email: “Mobile users appear to behave differently with email than desktop users. They view email more frequently, perhaps out of boredom or as a way to pass time, but are less likely to interact.”

The Mailer Mailer report cites other useful statistics about email, including most effective days to send email, length of subject line, use of personalization, and more.

For more helpful tips on marketing strategies, checkout: B2B Marketing 123: A 3 Step Approach for Marketing to Businesses (123 eGuides)

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January 13, 2012

The importance of online customer reviews

  • Posted By : Mark Didas/
  • 0 comments /
  • Under : Branding, Buzz marketing, General, Social media

Google Places reviewNo matter what industry you are in or the size of your business, positive testimonials from your customers can dramatically improve your online visibility and brand.  Let’s face it, people are conditioned to search for information on the Internet.  It’s the norm to open a browser, pull up Google and begin researching for your desired product or service.  This could be anything – a local restaurant, the latest electronic gadget, a plumber, marketing firm, etc.

If the searcher is lucky enough to find your company, do you have enough information available to influence their decision?  This is where reviews could provide the determining factor.  All things being equal, if you have more favorable reviews in which customers are raving about your product or service, this may be enough for you to gain a new client.  Moreover, several positive reviews will likely improve your search ranking.  For example businesses on Google Places which have five star reviews are much more likely to be returned at the top of the list.  It’s a double bonus!

Think about traveling to a new destination.  If you do a search for hotels and find very negative reviews of a particular place, would you stay there?  Probably not; common sense would say if 8 people have posted noise issues and unsanitary conditions, you’ll probably look for another place.  Now let’s say you’re searching for “landscaping in Clarence, NY”.  The same logic applies – you want confirmation that the service is reliable and trustworthy. That’s why these positive online reviews are so important. As the thumbnail above illustrates, the top ranked search result has 11 positive reviews.

There are several sites which have user reviews and ratings to help consumers find local products and services: Google Places, Yelp, Angie’s List, foursquare, etc.  All of these sites have different benefits and perks.  Small businesses in particular should be focused on understanding these review services and determining which could provide the most benefit to their business.  It will take some initiative, but being proactive and encouraging good customers to post reviews can really pay off.  You’ll need to continually monitor your Google Places and other accounts to check for new reviews.

If you have any questions or thoughts on customer reviews, we’d love to hear from you.


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